• Communication in Organizational Setting (Formal-Internal/External, Informal-Internal/External)
• The Communication Process

Unit 2: Non-Verbal Communication

• Complement Verbal Language, Reveal The Truth, Convey Information Efficiently
• Recognizing the Different Forms of Nonverbal Communication
• According to John Mole

Unit 3: Listening and Hearing

• Different Types of Listening
• Understanding the Listening Process

Unit 4: Personality and Self

• Factors that Shape an Individual's Personality
• Self-Esteem
• The Johari Window
• Interpersonal Communication Styles

Unit 5: Oral Presentation

• Three-Step Process for Developing Oral Presentation

Unit 6: Interview Skills

• Preparing for a Job Interview

Unit 7: Group Communication

• Types of Groups
• Why Do People Join Groups
• Stages of Group Development
• Definition of a Team

Unit 9: Intercultural Communication

• Components of Culture
• The 6 Main Types of Cultural Differences

Please DO NOT come and ask me 'What about Unit 8?'. It wasn't given.

Labels: Exam Focus